Terms and Conditions | Projector Service Australia

Out of warranty repair service

As your product gets older, they're more likely to give you the occasional problem. And, when they do, you naturally want to minimise downtime.

Projector Service Australia offers some extremely cost-effective ways to do this. And if this is not suitable for you, there's our out of warranty repair service. Projector Service Australia are amongst a few select maintenance providers that can point to thousands of serviced & literally hundreds of repaired projectors, you might expect that our team of technicians are experienced in all main brands of data projectors and interactive whiteboards. And you'd be right. They'll get you up and running with the very minimum of delay - we’ll have an engineer with you within the next working day. It's because we can identify problems so quickly, and solve them so efficiently, that we can keep our charges so competitive.

The charges will depend on the product needing repair. For details of charges and the nature and extent of service read the sections below.

For out of warranty repairs on all interactive products please contact:
Projector Service Australia, Customer Services on 1300 575 040

Nature and extent of service
Projector Service Australia will wherever possible, arrange for a technician to visit your organisation within 1 working day. The repair will ensure that your product, in Projector Service Australia’s judgement, provides satisfactory performance consistent with its age and usage. If Projector Service Australia cannot economically repair your product, you will be advised of charges.

Projector Service Australia will provide a quote for the repair of your product which will include all the parts and labour charges. This service will be available for both out of warranty repairs. For onsite cover, an engineer should be at the specified address within 8 working hours following your call to our customer services.

No guarantee is given by Projector Service Australia that replaceable parts will last any particular time before they require replacement.

Projector Service Australia will only repair faults in your products. Projector Service Australia does not accept responsibility for ensuring any particular performance when they are used in combination with other equipment or software. It is your responsibility to organise the re profiling of the RIP and software to the desired state as this is not covered as part of this service.

All Services Have a Limit to its service agreement
This Service Contract does not cover the setting up of your products on site, product support (other than repair), routine maintenance, cleaning and replacement of consumables as described in the Product User Manual. Projector Service Australia will only repair faults in your products. Projector Service Australia does not accept responsibility for ensuring any particular performance when they are used in combination with other equipment or software.

Projector Service Australia will provide all parts used in the repair of the equipment and all such parts replaced, which Projector Service Australia considers to be irreparable, will be retained by the Projector Service Australia and shall become the property of the Projector Service Australia.

If in reasonable opinion of Projector Service Australia technicians, the equipment in whole or part becomes uneconomical to repair or is reaching the end of its ordinary life, Projector Service Australia will advise the customers of potential charges. None of the Maintenance Services guarantees uninterrupted operation of the equipment.

What liability does Projector Service Australia accept?
If the product or any other item owned by you is damaged as a direct result of Projector Service Australiaproviding the service in a negligent way, Projector Service Australia accepts liability for the damage caused to those items. If the product itself is damaged, Projector Service Australia will repair or replace the product; if other property is damaged as a direct result Projector Service Australia will pay up to a maximum of $5,000.

If as a result of negligence by Projector Service Australia (or by its employees or contractors), Projector Service Australia causes any personal injury or death, Projector Service Australia accepts liability for this. Projector Service Australia does not accept liability beyond this. In particular it does not accept any liability for any consequential loss or damage, loss of use of the product or other items or loss of sales, profits or opportunity you may suffer. If you think a failure by Projector Service Australia to provide the service may cause you losses of this kind and it is important to you to protect against them, you should either take out appropriate insurance or contact Projector Service Australia to discuss individually negotiated terms at a premium price.

The terms of the agreement between you and Projector Service Australiaare fully set out in this document and the faxed agreement. There are no other terms, conditions or warranties which apply to the agreement or which are implied into it (except any terms implied by statute which cannot be excluded). The service to be provided is as described in this document and you should not rely on any representation made to you which suggests otherwise.